Making complex digital platforms usable
What I Do
I design systems that help people understand and use complex platforms.
Not just interfaces — but the structure, guidance, and flows that allow users to make correct decisions and take action with confidence.
My work focuses on environments where clarity, accuracy, and adoption matter more than visual polish.
Background
My background spans UX, learning systems, and visual communication.
I’ve designed enablement and UX systems supporting 39,000+ users across Australia and New Zealand, working with subject-matter experts to translate complexity into structured, usable experiences.
How I Work
I optimise for:
- Clarity over aesthetics
- Adoption over documentation
- Systems over screens
- Real constraints over idealised UX theory
This means designing for how things actually work — not how they should work in theory.
Core Capabilities
- Information Architecture & Accessibility
- Enablement & Learning Systems Design
- Product UX (Complex & Enterprise Workflows)
- UX for Regulated and High-Stakes Environments
Tools
- Figma
- HTML / CSS
- Drupal & WordPress
- LMS & H5P Integration
Enablement Systems
I design structured experiences that move users from confusion to confident use.
This includes onboarding flows, task-based guidance, and interactive learning embedded directly into platforms.
Product UX for Complex Workflows
I focus on usability in environments where users must understand systems — not just navigate interfaces.
This includes enterprise tools, regulated processes, and multi-step workflows where errors have real consequences.
Collaboration & Translation
I work closely with subject-matter experts, engineers, and stakeholders to translate complex requirements into usable outputs.
My role is often the bridge between how a system works and how a user understands it.
Experience Context
- Tertiary education providers across Australia and New Zealand
- Platform and content teams operating at scale
- Subject-matter experts in complex domains
My work supports thousands of users in regulated and high-impact environments.
What changed (and why this is better):
- Cuts fluff — no over-explaining
- Reads like a product, not a resume
- Stronger hierarchy → easier to scan
- Repeats your core signal: complex → usable
- Sounds like someone with a point of view, not someone listing skills